This Privacy and Confidentiality Policy describes the personal data collected by MN Digital Planet Inc (Dimpo Platform and the website), how these personal data are processed and for what purposes. The Policy also describes the rights you have regarding this personal data.
1. Scope of this Policy
This Policy applies to:
- To your use or access to the websites and Platform Dimpo owned or operated by MN Digital Planet Inc,
- Your other interactions with us, as described below. This Policy does not apply to:
- Third party products or services that interact with or integrate with our Websites and Platform.
If you do not agree with this Policy, please do not access, or use our Websites, Platform or otherwise interact with us.
2. Minors
Our website and our Platform Dimpo are not intended for persons under the age of 18.
We do not and have no intention of collecting personal data relating to minors.
If you have any concerns in this regard, please contact us at support@dimpo.ca
3. The personal information we collect
What personal data we collect and how we process it depends on the nature and context of your interactions with us.
Data we collect directly from you.
Contact or Personal Data: We collect your general contact or personal data, such as your first and last name, email address, organization, title, mailing address and telephone number, when you:
- Request a quote, send us a purchase order or subscribe to our products or services;
- Create an account on our Dimpo Platform;
- Request a free trial, demo, or tutorial of our products and services;
- Request customer support or technical assistance;
- Agree to provide us with your contact information at an event;
- Contact us for any other request or reason.
The personal data we collect in these contexts is used to:
- Respond to your requests and inquiries;
- Follow up with you after you have shown an interest in our products and services;
- Process your transactions with us;
- Activate your subscription or account and access our products and services;
- Manage your accounts with us;
- You send customer service communications such as subscription expiration or maintenance reminders, product upgrades, or performance or security issues.
Transactional Data: We collect data about your subscriptions, requests, transactions and other relevant actions related to your account to analyze our operations and better understand your needs and expectations. This helps us tailor our products and services accordingly.
Payment Data: We collect data about your payment methods and billing information to process your payments, perform anti-fraud checks, track payments, and provide refunds when necessary.
If you choose to pay with a payment card, your payment card information will be processed through a third- party PCI/DSS compliant payment service, and therefore we do not collect, process, or store any of your payment card information.
Marketing Communications Data: If you subscribe to our marketing communications, we will ask for your email address to add you to our mailing lists. We only use these lists for our promotional communications and do not rent or sell them to third parties. You may unsubscribe at any time.
Account identification information: When you create an account on the Dimpo platform, you will be asked to enter a valid email address and create a password. This identifying information is used by us to give you access to your account and for authentication and security purposes.
Content from your online interactions: The information you share on our websites, such as comments or messages, is used for internal purposes to understand your needs and interests, improve our products and services, and maintain a relationship with our user community.
Technical Support Data: We collect technical support data when you contact us for assistance. We may ask you for information about your network, devices and configurations to better understand your problem. We also store the content of your conversations to respond to your request, to improve the quality of our customer services and for statistical purposes.
Data collected from cookies: We use cookies and similar technologies to collect data such as IP address, region, browser, operating system, and pages viewed when you visit our websites. We use this information to design our websites and better understand visitors’ preferences. We may also use your IP address to troubleshoot server problems and to gather broad demographic information.
For more details visit our Cookie Policy
Data we collect from third parties.
In addition to data collected directly from you, we may also collect your personal data through third parties, including:
Our Authorized Resellers: When an authorized reseller requests a quote or completes a transaction with us on your behalf, limited data such as your name, email address and organization will be shared with us to process the request and provide you with the product or service you have purchased.
If you access our products and services through a corporate account or subscription managed by your employer, we may collect your contact information from your system administrator, employer, or other users in your organization to enable you to activate your account or to provide technical support.
Some of our Websites have features that allow interactions with third-party applications or accounts. When you use these features, we may access or collect some of your personal data provided by these third-party
applications or accounts to enable these interactions.
Can I restrict or limit the collection of my personal data?
You can access most of the information and content on our websites without providing any personal data, but some of it is necessary to use our products, services and certain features of our websites or to respond to your requests. You can limit the collection of certain categories of data and manage your profile on the Dimpo platform to change your personal data. You can also subscribe and unsubscribe to our marketing
communications at any time.
Other purposes and legal bases for processing your personal data
In addition to the specific purposes mentioned above with respect to each category of data, we may also process your personal data for other general purposes or on the basis of our legitimate interests (to the extent that they do not override your data protection interests), including:
- To comply with a legal obligation, a court order, or to exercise our legal rights;
- To manage our business relationships with our resellers and partners;
- To ensure the security of your interactions with us, including protecting you from fraud, error, spam, abuse, criminal activity, etc;
- To inform you of any problems or security breaches affecting the protection of your personal data, and to provide you with access to your personal data held by us and to allow you to exercise your rights in relation to that data, if applicable; and
- For other purposes with your written consent or as specifically disclosed at the time of collection of your personal data.
To the extent that the collection and processing of your personal data is based on your explicit consent (such as for cookies and our marketing communications), we will keep a record of it and comply with your instructions whenever you decide to withdraw that consent.
To the extent that Canadian privacy laws apply to you, you are deemed to consent to the collection and processing of your personal information for all purposes identified above, as applicable.
4. How we share your data
MN Digital Planet Inc. does not share, sell, trade, or rent your personal data to third parties for commercial or other purposes.
However, we may share your personal data in the ways and for the purposes set forth below: storage of data, processing by external contractors, posting on social networks, use within corporate accounts.
We may also share your personal data in the following situations: if you request it or with your consent, for emergencies or unforeseen events, to settle disputes or claims, to comply with the law or to protect our rights and the safety of our employees and customers. We will endeavour to inform you if your data is shared unless exceptional circumstances or legal constraints prevent us from doing so.
You can be assured that any use will be in accordance with our Privacy Policy
5. Your rights concerning your personal data
Under privacy laws, you have rights and choices regarding your personal data that we hold or process for the purposes mentioned above.
If you wish to exercise these rights, send a written request to support@dimpo.ca.
We will endeavor to respond to your request within 30 days, subject to your cooperation and the limitations imposed by applicable law.
If you have any concerns about how we process your data, you can write to us at support@dimpo.ca for more information.
6. Data retention
When you place an order on our Site or Dimpo platform, we keep your order information on file unless you ask us to delete it.
For more information on where and how long we keep your personal data, please contact us at support@dimpo.ca
7. Changes and Updates to this Policy
We reserve the right to modify or update this Policy at any time, including to reflect changes in our practices or for operational, legal, or regulatory reasons, and the effective date will be updated to reflect such changes.
We encourage you to periodically review our Policy to be informed of how we are handling your personal data. If you do not agree with the changes, you should stop accessing our websites, our dimpo platform or contacting us.
Your continued use of our services signifies your acceptance of the changes to the policy.
8. To contact us
If you would like to inquire about our privacy practices, ask us questions or make a complaint, please write to us at support@dimpo.ca
Last modified on April 16, 2023.
